Virginia MGMA 2020 Webinars: Free Benefit of Membership

CONTINUING EDUCATION: Earn up to 1.0 continuing education credits for each hour of education from the American College of Medical Practice Executives (ACMPE). Our events may be eligible for continuing education credits awarded by other professional associations. We recommend you contact your professional association for their approval process.
NOTE: 2019 & 2020 Webinar Archives At Bottom Of Page.

2020 Webinars

DATE: February 7, 2020 (Click HERE to register.) Members: Free; Non-Members: $40
TIME: 12:30 - 1:30 P
TOPIC: Re-energizing Your Accounts Receivable
Presented by the NY MGMA in collaboration with the VA MGMA, WV MGMA, DE MGMA, CT MGMA and PA MGMA
PRESENTERS: Andrew Poiliti & John Viggiano, Simons Agency
Andrew brings over 35 years of experience working within the credit and collection industries. He spent 10 years in the banking industry handling the credit and collections departments as well as utilizing third-party collections working with collection agencies and collection attorneys.
He spent the last 25 years working with national collection agencies as a sales executive and trainer. He has given numerous talks in the healthcare arena over that time on such topics as accounts receivable management, hiring the right agencies, when to utilize third-party influence, making payment arrangements, and many more.
John Viggiano has over eight years of experience in Marketing, Communications & Multimedia Design for Simon’s Agency and also worked for the agency during his college years as a Collections Specialist giving him a well-rounded view of debt recovery operations, and in particular, medical collections. John maintains Simon’s social media, website, blogs and newsletters, often contributing content to each and provides design, branding and marketing work as part of his regular duties as a marketing and design professional.
OVERVIEW: Identify key areas where your organization can improve upon existing A/R policies and procedures.  This session will specifically address the 90-day collection cycle, communicating with  patients effectively by establishing reasonable arrangements including a primer on the “Art of Negotiations” by using and demonstrating how to help a willing payer and how to de-escalate from a conflict with an irate caller.  Explore the most critical areas that should be considered when choosing a third-party vendor for these services. Finally, the session will close with a questions and answer opportunity for attendees.

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2020 Archives

DATE: January 10, 2020
TIME: 12:30 - 1:30 P
TOPIC: Best Practices Onboarding - Tips & Techniques (Webinar PPT/Recording Available on Members Only Side of Website.)
Presented by the PA MGMA in collaboration with the VA MGMA, WV MGMA, DE MGMA, CT MGMA and NY MGMA
PRESENTER: Donna Ecclestone, FASPR, Dir. Provider Integration/Onboarding, Private Diagnostic Clinic Duke Health
Donna Ecclestone is a speaker and content expert on provider onboarding, Donna's department is responsible for streamlining and standardizing the onboarding initiatives for clinical faculty and APP's across Duke’s faculty group practice. Donna started her career at Duke in 1997 as a staff recruiter for the Office of Medical Staff Recruitment and was promoted as its Director in 2002. In 2009, she launched the centralized onboarding initiatives for Duke’s faculty practice which has grown over the past decade to include offboarding. In 2016, The PDC onboarding program was recognized as a best practice model by Joint Commission. Donna holds a degree in Business Marketing and Management and has 25 years of recruitment experience in both the in-house and contingency arenas. She is a former Board Member of the Association for Advancing Physician and Provider Recruitment (AAPPR) and is involved with the education and chat response committees and is a speaker for the fellowship program.
OVERVIEW: As healthcare organizations continue to add new physicians to their facilities and groups, a robust, well-designed onboarding process serves as the cornerstone of physician integration and retention. By enhancing their approach to onboarding, organizations can create a positive, lasting first impression, help physicians achieve full productivity and engagement more quickly, and position themselves to minimize the costs of turnover. 
In this webinar, participants will:
•    Understand the differences between orientation and onboarding
•    Acquire information that can be used to educate leaders to the positive effects a solid centralized onboarding program has on retention.
•    Gain resources and strategies to create or enhance your onboarding/retention program.

2019 Archives

DATE: December 13, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Prioritizing the Patient Experience
Presented by the WV MGMA in collaboration with the VA MGMA, PA MGMA, DE MGMA, CT MGMA and NY MGMA
PRESENTER: Misty Nelson, LPN, CMC, CMIS, CMOM, CMCO, Practice Management Institute
OVERVIEW: Healthcare leaders have focused heavily on revamping the patient experience over the last several years. Some organizations have created a new role – that of chief patient experience officer. Don’t fall behind the competition! Make the patient experience a priority with every encounter in your practice. Value-based payment models tie a portion of provider reimbursement to patient engagement efforts. Understand why the patient experience needs to fit into your business model and how this aligns with and supports your practice’s efforts to retain its revenue. Join your peers for this 60-minute webinar program presented by PMI faculty member, Misty Nelson, and identify where your clinic is on measuring the patient experience. Misty will provide techniques for engaging your team and point you toward objectives to help you achieve your goals for improving patient engagement and satisfaction.
Highlights:
•    The importance of patient surveys
•    Monitoring patient satisfaction and engagement feedback
•    Investing in services to enhance your patient experience
•    Balancing patient satisfaction and employee job satisfaction
•    CMS QPP website resources

DATE: November 8, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Treating LGBTQ Patients with Sensitivity in Your Medical Practice
Presented by the CT MGMA in collaboration with the VA MGMA, PA MGMA, DE MGMA, WV MGMA and NY MGMA
PRESENTER: Katherine Riddle, MD
OVERVIEW: This educational activity will focus on training office staff on sensitivity and inclusion towards the LGBTQ patient population. The program will highlight transgender healthcare disparities and review a brief background of this patient group, emphasizing the importance of this inclusion in the healthcare setting. It will then focus on proper communication and documentation to create a more welcoming environment to the LTBTQ population, including some practice patient examples.

DATE: October 11, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: The Risks of Distracted Practice: The Link Between Distraction & Burnout
Presented by the VA MGMA in collaboration with the CT MGMA, PA MGMA, DE MGMA, WV MGMA and NY MGMA
PRESENTER: Shelley Rizzo, RN, MSN, CLNC, CPHRM, CPPS, Sr. Patient Safety Risk Manager, The Doctors Co.
OVERVIEW: This educational activity will focus on two distinct but related topics that place patients, physicians and staff at risk:  Distracted Practice and Provider Burnout.  The program will highlight the link between distraction and burnout and examine strategies to mitigate risk and enhance patient safety.  The activity will also touch upon the importance of provider well-being and work-life balance.  

DATE: September 13, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Technological Innovations That Introduce Liability to Your Medical Practice
Presented by the PA MGMA in collaboration with the VA MGMA, CT MGMA, DE MGMA, WV MGMA and NY MGMA
PRESENTER: Jason Newton, Senior Vice President & Associate General Counsel, Curi
OVERVIEW: Technology is revolutionizing the practice of medicine for physicians and patients. From wearable tech devices and smart pills to groundbreaking AI software that can read imaging with shocking precision, technology has flooded our industry, changing the way we communicate, diagnose and treat.
With the introduction of each new innovation, practices become increasingly vulnerable to unfamiliar liabilities. Software malfunction, “clever” contracting from EHR vendors, and faulty diagnostics expose physicians and practices to a new world of risk. The best way to combat this vulnerability is through education and awareness.
This webinar will examine these new technologies, the resulting liabilities, and how practice leaders can best protect their organizations, staff, and patients. By joining this webinar, attendees will learn how to:
1)    Identify both common and uncommon technologies that are introducing new liabilities across our industry.
2)    Understand the risks and implications associated with these technologies for practices.
3)    Identify processes and strategies that practices can employ to protect their businesses from undue liability.

DATE: August 9, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Using Metrics for Improved Financial Management
Presented by the NY MGMA in collaboration with the VA MGMA, PA MGMA, DE MGMA, WV MGMA and CT MGMA
PRESENTER: Greg Cutrona, AssuranceMD
OVERVIEW: Medical professionals are tasked with running a leaner and more efficient practice while experiencing lower reimbursements and higher costs. Revenue reporting and analysis are more critical than ever to drive higher performance and maintain a successful medical practice. A benchmarking analysis is a good first step to protecting and securing a practice’s overall performance and profitability.
A thorough benchmarking review will include both data analysis and observations and recommendations. Data analysis allows for meaningful measurement against industry indices and trends. Observations and recommendations provide the interpretation of the data analysis to equip the practice for better performance in the future.  
This webinar will identify the critical components of the revenue cycle that every practice should understand and review.  By understanding these metrics, you can be on your way to improving the financial health of your practice and increasing the valuation of what  may be your most valuable asset.

DATE: July 12, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: HIPAA Best Practices for HR
Presented by the DE MGMA in collaboration with the VA MGMA, PA MGMA, CT MGMA and NY MGMA.
PRESENTER: Sheba Vine,JD, CPCO, CIPP/US, First Healthcare Compliance, LLC
OVERVIEW: HIPAA and Privacy of Employee Medical Information This webinar will provide an overview of the Health Insurance Portability and Accountability Act of 1996, its impact on HR records such as medical leave paperwork, disability accommodations, and drug testing results, as well as other laws that impact the privacy of employee medical information, and how to safeguard such information.

DATE: June 14, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Increasing Immunization Advocacy: How Practice Leaders Make a Difference
PRESENTER: Melody Butler, BSN, RN, CIC, Founding Executive Director/President, Nurses Who Vaccinate
OVERVIEW: This webinar will summarize the vaccine conversation happening on social media, main stream news and among colleagues. Common vaccine questions and answers will be discussed. Vaccine advocacy tools that can be used on social media, or for one-on-one interactions with patients and colleagues, will be identified.

DATE: May 10, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Maximizing Reimbursement Through Correct Diagnosis Coding
PRESENTER: Jaci Kipreos, CPC, COC, CPMA, CEMC, CPCI, Practice Integrity
OVERVIEW: Diagnostic codes are an important and sometimes misunderstood aspect of correct coding. They are a key element in all claims that support medical necessity and by documenting the severity of the condition. Improper ICD-10 diagnostic coding can lead to claim denials and other missed revenue opportunities. It can also make the practice a target for audits and expose it to risk. Attend this session to increase your level of understanding of the importance of diagnosis coding for all specialties and all services.
Learning Objectives
•    Explain the correlation of medical decision making and diagnosis coding
•    Identity coding rules for professional fee coding vs facility coding vs risk adjustment
•    Describe how to find the guidelines for use of ICD-10 codes and understand key regulations

DATE: April 5, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: How To Avoid The Medicare Mousetrap
PRESENTER: Nan Gallagher, Esq., Gallagher Campanella Inc.
OVERVIEW: A Medicare audit, appeal or investigation can sidetrack a medical practice timewise and financially for years.  Attendees of this webinar will learn the tricks of the trade from healthcare lawyer, Nan Gallagher, Esq., to help navigate through the labyrinth of surviving them or avoiding them altogether.

DATE: March 8, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Required OSHA Documentation per BBP Standard
PRESENTER: Renee Russell, RDH, BS - Consultant, Total Medical Compliance
OVERVIEW: How prepared are you for an OSHA inspection? We will discuss the basic requirements of the Bloodborne Pathogen Standard and the required documentation by OSHA. We will also learn about the components of the Exposure Control Plan and learn the contents of employee health records. We will discuss personal protective equipment and how we can ensure the safety of our patients and employees.

DATE: February 8, 2019 (Webinar PPT/Recording Available on Members Only Side of Website.)
TOPIC: Hiring & Firing: A Risky Business
PRESENTER: Nan Gallagher, Gallagher Campanella LLC